1. DEFINITIONS
In these Terms and Conditions, the following terms have the meanings set out below:
“Teucer LED” or “The Company” means Teucer (UK) Ltd.
“Client” means any person or company placing verbal or written orders for goods or services with the Company.
“Goods” means any lighting products supplied by Teucer LED.
“Customised Goods” means lighting products that have been altered, modified, or manufactured to specific requirements for a particular project, including but not limited to LED strips cut to specific lengths, products with modified dimensions, bespoke finishes, or any other non-standard specifications requested by the Client.
“Lighting Specifier” means any lighting designer, architect, consultant, or professional engaged by the Client to specify lighting for a project.
“RFQ (Request for Quote)” means a formal request from the Client for pricing and terms on specified products or services.
“BOQ (Bill of Quantities)” means a detailed list of products and quantities required for a project, provided by the Client.
“Drawings” means architectural or technical drawings related to the lighting project, provided by the Client.
“Brief” means the collection of documents received from the Client specifying the project requirements. This typically includes the Bill of Quantities, Drawings, general project requirements, and any other relevant information necessary for order fulfilment.
“Technical Submittal” means a comprehensive package of documents prepared by Teucer LED to support the Client’s procurement and project approval process. It typically includes: Proposed Product List; Compliance Statement; Product Datasheets; Warranty Certificates; ISO 9001 Certification; Product Declaration of Conformity; Lux Study (where applicable); LPD Calculation (where applicable).
“Proposed Product List” means a list of products Teucer LED proposes to supply, including technical specifications, descriptions, and quantities.
“Compliance Statement” means a document comparing the Client’s originally specified products with the products proposed by Teucer LED, indicating areas of compliance or variance.
“Product Datasheets” means technical documents detailing product specifications, performance data, dimensions, electrical ratings, and certifications.
“Warranty Certificates” means documents confirming the terms and duration of warranties covering the supplied products.
“ISO 9001 Certification” means a certificate demonstrating that Teucer LED and/or the product manufacturers maintain a quality management system conforming to the ISO 9001 standard.
“Product Declaration of Conformity” means a formal declaration that the products meet applicable regulatory and safety standards (e.g., CE marking, RoHS compliance).
“Lux Study” means an optional photometric report or calculation illustrating the illuminance levels (measured in lux) across the project area, supporting the lighting design concept.
“LPD Calculation” means Light Power Density Calculation – an energy efficiency calculation representing the electrical power consumed per unit area (W/m²), used to verify compliance with energy codes or project targets.
“Financial Submittal” means a document outlining the commercial terms of a proposal, including pricing, payment terms, and delivery terms.
“Order” means a formal instruction from the Client to Teucer LED to supply goods and/or services in accordance with agreed specifications, quantities, pricing, and terms.
“Downpayment Invoice” means an invoice for partial payment of the total order value, issued to Clients based on the accepted payment terms.
“Final Invoice” means an invoice issued upon delivery of the goods for the finalization of the project.
“Project” means any newly built or existing commercial or residential development, whether indoor or outdoor, where the Client requests lighting products.
“Installers” means electricians or other qualified personnel responsible for installing the lighting products at the project site.
2. APPLICATION OF TERMS
2.1. By placing an Order with Teucer LED, the Client accepts these Terms and Conditions in full.
2.2. These Terms and Conditions complement and form part of any proposal or agreement made between the Client and Teucer LED.
2.3. No variation of these Terms and Conditions shall be binding unless agreed in writing and signed by an authorized representative of Teucer LED.
3. TYPICAL WORKFLOW
3.1. Clients submit a Request for Quotation (RFQ) accompanied by the Brief, which typically includes the Bill of Quantities, Drawings, and other specifications required for order fulfilment.
3.2. Teucer LED prepares a Technical Submittal and Financial Submittal based on the Brief provided by the Client.
3.3. Following Client review, clarifications, and any fine-tuning of specifications or requirements with lighting specifiers, the Client confirms the Order in writing.
3.4. An Initial Downpayment Invoice is issued to the Client in accordance with the agreed payment schedule, typically before manufacturing commences.
3.5. Upon receipt of the initial downpayment, manufacturers are instructed to commence production. Once manufacturing is complete, Teucer LED notifies the Client that the goods are ready for dispatch. At this stage, a further downpayment invoice may be issued in accordance with the agreed payment schedule.
3.6. Upon receipt of the required downpayment, goods are dispatched to the Client.
3.7. Once the Client accepts the goods, a Final Invoice is issued showing the total contract value with all previously paid downpayments deducted. Any remaining balance must be settled by the Client, whereupon the contract will be considered complete.
4. QUOTATIONS AND ORDER CONFIRMATION
4.1. Quotations provided by Teucer LED are valid for 30 days from the date of issue unless otherwise stated in the proposal.
4.2. Orders must be confirmed in writing by the Client.
4.3. By placing an Order, the Client agrees to be bound by these Terms and Conditions in full.
5. PRICES AND PAYMENTS
5.1.All prices are exclusive of VAT unless otherwise specified.
5.2. Payment currency and terms are detailed in the Financial Submittal.
5.3. Teucer LED will issue Downpayment Invoices in accordance with the agreed payment terms.
5.4. Upon project completion, a Final Invoice will be issued, deducting any downpayments already received.
5.5. Payment must be made in full before goods are dispatched.
5.6. Teucer LED reserves the right to suspend deliveries or cancel Orders if payments are not received according to agreed terms.
6. DELIVERY AND RISK
6.1. Delivery dates provided are estimates only and are not guaranteed unless explicitly agreed in writing.
6.2. The Client must inspect Goods upon delivery and notify Teucer LED of any defects or shortages within seven days.
6.3. Risk of loss or damage passes to the Client upon delivery.
6.4. Teucer LED will not be liable for delays caused by circumstances beyond its reasonable control.
7. CUSTOMISED GOODS
7.1.Customised Goods are products manufactured or modified specifically to meet the Client’s project requirements.
7.2. Customised Goods are non-returnable except in cases of proven manufacturing defects.
7.3. The Client is responsible for providing accurate specifications for Customised Goods.
7.4. Customised Goods may have extended lead times compared to standard products.
8. WARRANTIES
8.1. Teucer LED warrants that Goods will be free from defects in materials and workmanship for the warranty period specified in the Warranty Certificates.
8.2. The warranty does not cover damage resulting from misuse, improper installation, normal wear and tear, or unauthorized modifications.
8.3. Any warranty claims must be submitted in writing within the warranty period and include supporting evidence.
8.4. Teucer LED’s liability under warranty is limited to repair or replacement of defective Goods at its discretion.
9. INSTALLATION
9.1. Unless specifically included in the Order, installation services are not provided by Teucer LED.
9.2. The Client is responsible for ensuring that Installers are suitably qualified and comply with all relevant regulations and safety standards.
9.3. Teucer LED may provide technical support and installation guidance but accepts no responsibility for the quality or compliance of installation work.
10. LIMITATION OF LIABILITY
10.1.Teucer LED’s liability for any claim arising out of or relating to the Goods or services supplied is limited to the amount paid by the Client for the relevant Goods or services.
10.2.Teucer LED shall not be liable for any indirect, incidental, or consequential damages including loss of profits or business interruption.
10.3. These limitations apply regardless of the form of action, whether in contract, tort, or otherwise.
11. FORCE MAJEURE
11.1. Teucer LED shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond its reasonable control, including but not limited to acts of God, strikes, lockouts, accidents, wars, or governmental actions.
12. CANCELLATION
12.1. Orders may only be cancelled with Teucer LED’s prior written consent.
12.2. Cancellation of Orders for standard Goods may incur a restocking fee.
12.3. Customised Goods cannot be cancelled once production has commenced.
13. RETURNS
13.1. Returns of standard Goods may be accepted within 14 days of delivery, subject to a restocking fee.
13.2. Returned Goods must be unused and in original packaging.
13.3. Customised Goods are non-returnable except in cases of manufacturing defect.
13.4. Return shipping costs are the responsibility of the Client unless the return results from an error by Teucer LED.
14. PRODUCT VARIANCES
14.1. There may be slight variances between product samples and finished Goods.
14.2. Teucer LED endeavours to minimize these differences but cannot guarantee exact matches to samples.
15. PASSING OF TITLE AND RISK
15.1. Ownership of the Goods remains with Teucer LED until payment in full has been received.
15.2. Risk of loss or damage passes to the Client upon delivery.
16. GOVERNING LAW
16.1. These Terms and Conditions are governed by and construed in accordance with English law.
16.2. The parties submit to the non-exclusive jurisdiction of the English courts.